1. Agreement
By purchasing, accessing, or downloading a CosynkAI digital product, you agree to these Digital Product Terms & Refund Policy and the Privacy Policy. If you do not agree, do not complete the purchase. The person or business named at checkout is the customer (“you” or “your”), and CosynkAI is the seller (“CosynkAI,” “we,” “us,” or “our”). Contact: [email protected].
2. What we sell
CosynkAI products are English-language digital guides, playbooks, briefings, casebooks, worksheets, templates, and related educational materials. A product may be delivered as a PDF, a web-based digital edition, an HTML download/print view, or another electronic format identified on the product page. We do not sell physical goods and do not provide consulting, coaching, custom implementation, or managed services through these products.
Digital product notice: This is a one-time purchase of digital content. There is no physical item to ship and no physical return process.
3. Price and payment
Prices are shown in U.S. dollars unless stated otherwise. Applicable taxes or payment-method charges may be added or collected at checkout. Payment is processed through Stripe or the hosted payment provider shown at checkout. Your bank or card issuer may apply its own terms, exchange rates, or fees.
4. Delivery and access
Free guides are delivered after the required email form is submitted. Paid products are made available through the checkout completion flow, a confirmation/redirect page, email, or another access method described on the product page. Delivery is electronic and is intended to be available immediately after successful payment, subject to ordinary provider or network delays.
You are responsible for providing a correct email address, maintaining access to it, and saving or downloading content that you want to keep. We may record delivery, access, download, and support events to provide the product and respond to payment disputes.
5. No refunds; all digital sales are final
Because the full digital content is made available immediately after purchase and can be downloaded, saved, or accessed locally, all sales are final. We do not offer voluntary refunds, returns, exchanges, cancellations, or store credit after access or delivery has been provided.
Digital content cannot be physically returned once it has been delivered electronically. A change of mind, failure to read the description, lack of use, incompatibility with a preferred workflow, or failure to achieve a particular result does not create a refund entitlement under this policy.
Consent to immediate delivery and no-refund acknowledgment. Before checkout, you must tick a box confirming that you understand the product is digital content delivered instantly and that, once access is granted, no refund is available. You cannot proceed to payment without giving this confirmation. By ticking the box and completing the purchase, you agree to this policy electronically, and your electronic agreement has the same legal effect as a signed writing under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. 7001 et seq.) and the Uniform Electronic Transactions Act as adopted in the applicable state. This policy is disclosed clearly before purchase, consistent with U.S. state consumer-protection laws that require refund policies to be disclosed to buyers in advance. We confirm your consent in your purchase confirmation email. Where mandatory consumer law of another jurisdiction applies to you, this consent is given to the extent that law permits. If you do not agree, do not complete the purchase.
Important legal reservation: Nothing in this policy excludes or limits a right or remedy that cannot lawfully be excluded or limited, including rights relating to an unauthorized charge, failure to deliver the purchased content, material misrepresentation, or mandatory consumer-protection law. If content was not delivered or a technical access problem prevents delivery, contact us promptly at [email protected] so we can investigate and provide the access or other remedy required by applicable law.
6. Support and technical issues
For an access or delivery problem, email [email protected] with the purchaser email, product name, transaction date, and a description of the issue. We may ask for reasonable information needed to verify the purchase. Our first remedy for a technical issue is to restore or provide the promised content. This support process does not create a general refund promise.
7. Chargebacks and payment disputes
Please contact us first about a delivery or access problem so we can investigate quickly. We may provide the payment processor with the order record, the version of these terms shown at checkout, proof of terms acceptance, delivery or access records, communications, and other relevant evidence. Nothing in these terms waives any non-waivable legal or card-network rights.
8. License and prohibited use
After payment, we grant you a limited, non-exclusive, non-transferable license to use the purchased content for your own personal or internal business education. You may save a copy for that use. You may not resell, sublicense, share access, publish, upload, reproduce for distribution, or commercially redistribute the content, except with our written permission. All content and branding remain owned by CosynkAI or its licensors.
9. Educational disclaimer
CosynkAI content is for general educational and informational purposes. It is not legal, tax, financial, investment, medical, cybersecurity, or professional advice, and it does not guarantee revenue, funding, business outcomes, or any specific result. You are responsible for evaluating information and obtaining professional advice where appropriate.
10. Disclaimer and limitation of liability
To the maximum extent permitted by applicable law, digital products are provided “as is” and “as available,” without warranties that the content will be uninterrupted, error-free, complete for every use case, or fit for a particular purpose. To the maximum extent permitted by law, CosynkAI will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages arising from a purchase or use of the content. Our total liability for a claim relating to a product will not exceed the amount you paid for that product, except to the extent a greater remedy is required by applicable law.
11. Changes and contact
We may update these terms when our products, delivery methods, or legal obligations change. The “Last updated” date above identifies the current version. Questions about a purchase should be sent to [email protected].