1. Who we are
CosynkAI (“CosynkAI,” “we,” “us,” or “our”) operates cosynkai.com and sells English-language digital guides, playbooks, briefings, and related educational content. Contact us at [email protected].
2. Information we collect
Depending on how you use the site, we may collect:
- Contact information: email address and, when provided, first name.
- Purchase information: product purchased, price, currency, transaction identifier, billing details supplied to the checkout provider, and customer-support correspondence.
- Payment information: payment details are entered into the hosted checkout operated by Stripe or the payment provider shown at checkout. We do not receive or store your full card number.
- Guide-delivery and usage information: delivery status, access or download events, timestamps, IP address, device/browser information, and security signals where available.
- Technical information: information sent by your browser and essential cookies or similar technologies used to operate, secure, and improve the site.
3. How we use information
We use information to:
- deliver a requested free guide and provide access to purchased digital content;
- process payments, send receipts, provide support, and respond to questions;
- secure the site, prevent fraud, investigate unauthorized activity, and document delivery in a payment dispute;
- maintain, improve, and troubleshoot our website and products;
- send commercial email only as permitted by law and with a clear unsubscribe option; and
- comply with legal, tax, accounting, and regulatory obligations.
We do not sell personal information for money. We share information with service providers only as reasonably necessary to operate the website, deliver content, process payments, communicate with customers, and protect the business.
4. Service providers and disclosures
We may disclose information to vendors that process it on our behalf, including GoHighLevel/LeadConnector for forms and contact management, Stripe or the checkout provider for payments, email and file-delivery infrastructure, hosting/CDN providers, analytics or security providers where enabled, professional advisers, and authorities when legally required. These providers may process information in the United States or other countries where they operate.
We may also disclose information to protect rights, safety, property, or the integrity of the service, or in connection with a merger, financing, sale, or other transfer of the business.
5. Email choices
Transactional messages may be sent when needed to deliver a requested guide, confirm a purchase, or provide support. If we send promotional email, you may unsubscribe using the link in the message or by contacting [email protected]. Unsubscribing from marketing does not stop essential delivery, receipt, security, or support messages.
6. Cookies and similar technologies
Our site and service providers may use essential cookies, session technologies, pixels, or similar tools to keep pages working, remember preferences, measure performance, and help prevent fraud. You can control cookies through your browser settings. Disabling some cookies may affect site functionality or checkout.
7. Retention and security
We retain information for as long as reasonably necessary for the purposes described here, including delivery, customer support, accounting, dispute handling, fraud prevention, and legal compliance. We use reasonable administrative, technical, and organizational safeguards, but no online transmission or storage system can be guaranteed completely secure.
8. Your privacy rights
Depending on your state of residence and whether a particular privacy law applies to our business, you may have rights to request access to, correction of, or deletion of personal information, and to opt out of certain forms of sale, sharing, targeted advertising, or profiling. We will not discriminate against you for exercising a right available under applicable law.
To make a privacy request, email [email protected] with the subject “Privacy Request.” We may need to verify your identity before completing a request. You may also have the right to appeal a denial or contact your state attorney general.
9. Children
Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact us so we can delete it.
10. Third-party links
Our pages may link to Stripe, payment pages, social platforms, or other third-party sites. Their privacy practices are governed by their own policies. Review those policies before submitting information.
11. Changes and contact
We may update this policy as our products, providers, or legal obligations change. The “Last updated” date above identifies the current version. Questions or requests can be sent to [email protected].